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Shipping & Returns

Returns

We offer a 30 day return policy on all regular stock items ordered through our web store and our retail store.  A refund in the amount of the original purchase minus shipping is given for unused returns with a receipt.  Certain items may require original packaging to be included or sealed.   After 30 days we will do our best to assist you with your issue.  Any return accepted after the 30 day return period is issued as a store credit.  Store credit does not expire and can be used in our retail store or in our online store.

If you are shipping an item back to us with a value over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Lost mail items are not covered by Diamond Royal Tack and should be addressed by the shipping company.

A few items are exempt from being returned. Opened perishable goods, custom and personalized products, and health care and beauty products cannot be returned. Additionally Gift Cards and shipping costs are non-refundable. 

 

Defective Items

Defects must be reported within 30 days.  We will replace the item for you.  Please contact us for call tag and replacement options.  After 30 days we cannot guarantee that all manufacturer's will offer warranty or replacement options, however your satisfaction is our goal and we are happy to check for you. Diamond Royal Tack does not warranty products other than those manufactured by us. Defective products must be reported as soon as the defect is noticed and warranty may not be applicable after 90 days since purchase have passed.

 

Shipping

All in stock items ordered from Diamond Royal Tack ship the next business day.  

We do not ship on weekends and holidays.  

Out of stock items will receive notification when ordered.  We will ask you if you prefer to wait for the backorder, cancel, or substitute the item.  We ship all back orders as soon as we receive them from the manufacturer.     

Shipping costs are flat rates based on weight and cost.  Orders over $99 ship for free within the continental US.  Alaska, Hawaii, Territories, and International shipping are subject to additional shipping charges.    

We use most major shipping companies so your item will arrive as quickly as possible.  If you have specific shipping requests that are not addressed in the website please contact us.  

With the exception of defective items, return shipping costs are the responsibility of the buyer. 

If you have opted to have your order shipped to an address that does not match your billing address please be advised that processing on your order could take an additional 1-2 days.   These situations are flagged by our processor so we can manually review the order due to the prevalence of online fraud.  If you marked the item as a gift we will gift wrap it free of charge!

 

Damage during Shipping

We take great care in packaging all of our shipments to ensure your item arrives in excellent condition.  

However, all of our items are shipped insured in the event of a shipping mishap.  If you receive an item that is damaged during shipping please do not discard the packaging until you contact us.   A photo of the shipping damage may be required to process insurance.  

Once shipping damage is confirmed we will ship a replacement as soon as possible or in the event that we do not have another of the same item, offer a substitution or refund.  

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, if there are any issues with your return, and if it qualifies for warranty.  If you have a question on whether a return will be accepted please don't hesitate to call customer service.  Some issues can be resolved without shipping the item back to us. 

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  In the event that your return is issued as a store credit we can issue either a physical gift card or electronic credit code whichever is most convenient to you. 

 

We want to work with you to ensure you are happy with your purchase and will answer all questions you have about your purchased item.  Unfortunately we do have to have a couple of rules in place to protect ourselves from fraud:

There are certain situations where no refund or only partial refunds are granted: (if applicable)

Items with obvious signs of use and no defect apparent.
 
Items that have been opened and cannot be resealed, but product is unused.
 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
 
Any item that is returned more than 30 days after delivery without prior approval or contact with customer support.
 
 

Exchanges 

Exchanges are available within 30 days and subject to the same terms as our Return Policy. Items must be new, unworn, unused, and in original packaging. The buyer is responsible for all shipping charges, both for the returned item and the replacement item. Defective products that are approved through manufacturer warranty must have prior approval. Please contact customer service to receive a shipping label for defective items.

 
 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.  If you are not the original purchaser of the item a refund cannot be issued.

 

Return items to:

Diamond Royal Tack

DBA Beyond the Barn

1600 Miller Trunk Hwy

Miller Hill Mall Unit M01B

Duluth, MN 55811

 

Customer Service:  218-522-4500

Follow @beyondthebarn_duluth