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Shipping & returns
All in stock items ordered from Diamond Royal Tack ship the next business day.
We do not ship on weekends and holidays.
Out of stock or items on back order will receive notification when ordered. We ship all back orders as soon as we receive them from the manufacturer. If you do not wish to wait for a back order or would like a substitution please contact customer service.
Shipping costs are flat rates based on weight and cost. Orders over $75 ship for free within the continental US. Alaska, Hawaii, Territories, and International shipping are subject to additional shipping charges.
We use most major shipping companies so your item will arrive as quickly as possible. If you have specific shipping requests that are not addressed in the website please contact us.
Damage during Shipping
We take great care in packaging all of our shipments to ensure your item arrives in excellent condition.
However, all of our items are shipped insured in the event of a shipping mishap. If you receive an item that is damaged during shipping please do not discard the packaging until you contact us. A photo of the shipping damage may be required to process insurance.
Once shipping damage is confirmed we will ship a replacement as soon as possible or in the event that we do not have another of the same item, offer a substitution or refund.
We offer a 30 day return policy on all regular stock items ordered through our web store and a 10 day return policy for items purchased in our retail store. A full refund is given for unused returns with a receipt. Certain items may require original packaging to be included or sealed. Exchanges on new items purchased from the web store or retail store can be made within 60 days.
A few items are exempt from being returned. Opened perishable goods, custom and personalized products, and health care and beauty products cannot be returned. Additionally Gift Certificates and Gift Cards are non-refundable.
Please do not send your purchase back to the manufacturer. If you require manufacturer warranty information please contact customer service. We cannot guarantee that all manufacturer's will offer warranty or replacement options, however your satisfaction is our goal and we are happy to check for you. Diamond Royal Tack does not warranty products other than those manufactured by us. Defective products must be reported as soon as the defect is noticed and warranty may not be applicable after 90 days since purchase have passed.
There are certain situations where only partial refunds are granted: (if applicable)Items with obvious signs of use and no defect apparent. Items that have been opened and cannot be resealed, but product is unused. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you have a question on whether a return will be accepted please don't hesitate to call customer service. Some issues can be resolved without shipping the item back to us.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your bank. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve checked with these sources and we have notified you of your refund but still have not received your refund after at least 10 business days, please contact customer service.
Closeout items (if applicable)
Only regular priced items may be refunded, unfortunately clearance and select sale items cannot be refunded.
Exchanges are available within 60 days and subject to the same terms as our Return Policy. Items must be new, unworn, unused, and in original packaging. The buyer is responsible for all shipping charges, both for the returned item and the replacement item. Defective products that are approved through manufacturer warranty must have prior approval. Please contact customer service to receive a shipping label for defective items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the original purchaser receives the refund.
Return items to:Diamond Royal Tack69 N. 28th StreetMariner Mall, #19Superior, WI 54880
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs payed for by Diamond Royal Tack and not under manufacturer warranty will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Typical shipping times are between 5 and 10 business days
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Lost mail items are not covered by Diamond Royal Tack and should be addressed by the shipping company.